If you have a problem with this installation

Because EasyHTMLHelp supports over 30 different versions of Word 97, Word 2000, Word XP and Word 2003, plus all the service releases, we cannot guarantee identical behaviour on all platforms.

In the past, we have discovered problems that apply only to some International versions of Word. We will attempt to fix any problems you encounter immediately you report it - but for this, we need your help.

If you have any problem with generating HTML please let support@easyhtmlhelp.com know about it:

  • First, try processing Example 1 (Start|Programs|EasyHTMLHelp|Examples)
  • If that's OK, send us your document and we will test it
  • Tell us the details of the problem
  • Let us know which version of Word and Windows
  • Let us know which version of EasyHH including Build number
  • If possible, tell us the last message you see (in the status bar at the bottom of the screen) before the problem occurs.
     

If the software aborts you may be left with a document on-screen that contains lots of HTML markup tags: 

To recover the file:

  • close the document DO NOT SAVE IT!
  • re-open the document